Privacy Policy

TrackPro Pty Ltd

Effective Date: 1 July 2025

TrackPro Pty Ltd ("TrackPro", "we", "our", or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant international privacy laws such as the General Data Protection Regulation (GDPR).

1. What Personal Information We Collect

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Business name and details
• Payment or transaction details
• IP address and device/browser information
• Any other information you voluntarily provide

2. How We Collect Personal Information

We collect personal information through direct interactions (e.g., form submissions, contact emails) and automatically via cookies and analytics tools when you visit our website.

3. Why We Collect and Use Your Personal Information

• To provide and support our services
• To respond to inquiries and customer support requests
• To process payments and orders
• To send updates and marketing communications
• To improve website functionality and user experience
• To meet legal and regulatory obligations

4. Disclosure of Personal Information

We may share your personal information with trusted third-party service providers, legal authorities (when required), or with your consent. We do not sell your information.

5. Storage and Security

Your personal information is stored securely in Australia and/or using reputable cloud service providers. We implement appropriate technical and organisational safeguards.

6. Access and Correction

You may request access to or correction of your personal information at any time by contacting us here.

7. Cookies and Analytics

Our website uses cookies to enhance user experience and gather usage data. You can manage cookie settings via your browser.

8. Direct Marketing

We may send marketing materials with your consent. You can opt out anytime by clicking the unsubscribe link or contacting us.

9. Third-Party Websites

Our site may link to third party websites. We are not responsible for their content or privacy practices.

10. GDPR Compliance (for EU Users)

Under the General Data Protection Regulation (GDPR), EU residents have rights including:

• The right to access, correct, or delete personal data
• The right to data portability
• The right to withdraw consent or object to processing
• The right to lodge a complaint with a supervisory authority

11. Contact Us

If you have questions or wish to make a privacy-related request, please contact us here.

12. Complaints

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy. The most current version will be available on this website, with the last updated date noted above.